- 594 St Kilda Rd, Melbourne VIC 3004
Bigfoot Web Solutions provides website maintenance services for Melbourne businesses from St Kilda Road. We host your site on Australian servers, back it up off-site daily, apply WordPress and plugin updates, and monitor it for security threats. Standard and Advanced plans add 24/7 uptime monitoring and a health report every month.
Australian hosting · Updates checked · No lock-in
Trouble stopped before it costs you. Most WordPress hacks come through a plugin with a known fix that nobody applied, and recovering a hacked site costs more than maintaining it. We apply the fixes.
A fresh backup if something fails. Your site is backed up every day and stored away from the server, so one failure cannot take both.
Handled for you. Updates, backups and security are taken care of, and emails are answered within one business day.
Every account in your name. Your domain, hosting, WordPress admin, Google Analytics, Search Console and Google Business Profile. We are added as a manager, and you stay the owner.
Your site is hosted in Australia, so pages load fast for Australian visitors.
Stored separately from your server, so a server failure does not take the backups with it.
Kept current, and your site checked after every update.
Continuous, with the alerts coming to us.
On Standard and Advanced. We find out before you do.
On Standard and Advanced: what we did, what changed, and what needs a decision from you.
For a site that does not change often and needs to stay secure and backed up.
Australian hosting included
For a site that brings in enquiries and needs small changes now and then.
Everything in Basic, plus:
Australian hosting included
For a site your business runs on, with bookings, payments or steady traffic.
Everything in Standard, plus:
Australian hosting included
On Advanced we restore a backup every quarter and confirm the site comes back, not just that the backup file exists.
You speak with the person doing the work. We apply the updates, write the monthly report and answer the phone. There is no ticket queue and no account manager in between.
We work from St Kilda Road, in your timezone, and your site is hosted on Australian servers. If a site needs rebuilding rather than maintaining, we quote the rebuild as a web design project instead.
We do emergency website repairs for Melbourne businesses, including sites we do not look after. Call 0413 885 118 and we’ll get on the tools immediately to get your asset back online.
At minimum: hosting, daily off-site backups, WordPress core and plugin updates, and security scanning. Our Standard and Advanced plans add uptime monitoring and a monthly health report without the jargon, and every plan comes with direct access to the person doing the work. Ask any website maintenance company two things before you sign: whether updates are checked after they are applied, and who pays if one of them breaks something.
Not if you are comfortable applying updates and testing backups yourself. Most business owners are not, and recovering a hacked or broken site costs more than maintaining it. If your site takes bookings or payments, treat it as insurance rather than an optional extra.
Plans generally run from around $100 a month for basic updates and backups to several hundred for managed hosting with performance monitoring and development support. What separates them is whether updates are tested after they are applied, whether backups are stored off-site, and whether a backup is ever test-restored. We break the ranges down in our guide to website maintenance cost.
Another name for the same thing: an ongoing subscription covering hosting, updates, backups, security and support, instead of paying hourly whenever something breaks. The term is more common in Australia and the UK than in the US.
Your site comes back from a clean backup, with the way they got in closed. How long it takes depends on the attack, and because your backups are kept off-site, the site is restored rather than rebuilt.
Yes to both. No lock-in on maintenance or hosting, so you can cancel with notice. The hosting account, domain and site files are in your name rather than ours, so you take everything with you.
Yes. Most sites we look after were built by someone else. You find out what needs fixing before anything ongoing begins.
That is most of what we do, from 594 St Kilda Rd. Bigfoot Web Solutions provides WordPress support Melbourne clients can reach by phone in their own timezone: core and plugin updates, security monitoring and fixes when something breaks. For everything else we build, rank and look after, start at the Bigfoot Web Solutions homepage.
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